Changelog

Cancelled enrolments can now be brought back, students get clearer language, literacy and numeracy expectations, and public enrolment gains more control and fixes.

What's new

Reactivate cancelled enrolments

Administrators can now reactivate a cancelled enrolment from the enrolment details page instead of cancelling and re-creating it. A confirmation dialog warns when reactivating would take the class over its maximum capacity, any linked online learning enrolment is revived, and integrations can subscribe to a new "enrolment reactivated" webhook event.

Clear consent on LLND results

Students whose LLND results fall below the course requirements now see clear guidance before continuing and explicitly confirm they are willing to proceed. Enrolments where the student has not confirmed are flagged on the admin dashboard as "May not be happy to continue", so your team can follow up.

Improvements

• Prospective students now see a "Language, literacy and numeracy" section on public course and class enrolment pages, showing the ACSF levels a course expects with plain-language descriptions of each level.

• A class now remains on the Student Portal's Upcoming Classes while it’s ongoing.

• Clearer wording for students about completing the LLND check before enrolment, and the group booking checkout now notes that online payment is by card only.

• Australia now appears at the top of the Country of Birth dropdown and English at the top of the Language at Home dropdown, and country dropdowns show a flag beside each country.

• The class enrolments table now shows 50 enrolments per page by default.

Bug fixes

• Using an enrolment link for a class whose booking does not allow public enrolments now shows a clear explanation instead of a misleading error.

• Course cards on the enrolment page no longer get stuck on a loading placeholder or crash when a course image fails to load.

This update headlines bulk enrolment via CSV upload, alongside a new scheduled notifications settings page, corporate booking archiving, self-service account email changes and smarter quiz marking.

What's new

Bulk enrolment via CSV upload

Administrators and Coordinators can now upload a CSV of students when building a bulk enrolment, instead of entering each student by hand. Only first name and email are required (last name and mobile are optional), and common column headings are recognised automatically.

Automated notifications settings

A new Automated notifications tab in Settings shows every automated email and SMS sent on your organisation's behalf across the enrolment lifecycle.

Administrators can search the list, filter by role, preview each message rendered with the organisation's own branding, and manage the available notification toggles in one place.

Corporate booking archiving

Corporate bookings can now be archived once they are completed. Archived bookings remain available as historical records — invoicing, marking and certificates keep working — while new enrolments, edits and class requests are closed off, with clear notices shown on coordinator and public pages.

Change your account email

All users can now change their email address associated with their account themselves. The change must be confirmed with account password and email access.

Smarter quiz answer marking

Free-text quiz answers are no longer marked wrong over formatting: answers like $100 and 100, 30.00 and 30, or 900g and 900 are treated as the same. Trainers can also switch on spelling tolerance per quiz, which forgives a single-character typo in longer words when spelling is not what's being assessed.

Improvements

• MFA backup codes are now longer and harder to guess, and entering one works regardless of case or spacing.

• Better screen reader support in quizzes: question prompts are now announced together with their answer fields.

This update lets trainers sync their class schedule straight into their calendar app, and gives you far more control over the extra information you collect from students - including certificates that wait for required details and editable pricing on corporate invoices.

What's new

Sync your class schedule to your calendar app
Trainers can now subscribe to their own class schedule from the Classes page in the trainer portal. The new Sync Calendar option provides a feed link with step-by-step setup instructions for Google, Outlook and Apple Calendar, and the subscription keeps their calendar up to date as classes are added or rescheduled.

More flexible custom fields
Custom fields in your data collection settings can now be marked as optional, so students can skip them and provide the information whenever it suits them. Administrators can also view and edit a student's custom field responses on their behalf, from the student's record and from enrolment pages.

Certificates that wait for required details
A custom field can now be marked as required for certificate issue. If a student finishes their training with that information still missing, their certificate is deferred rather than issued incomplete — the student sees exactly which details are outstanding in their portal, administrators can see why the certificate is waiting and can supply the missing details on the student's behalf, and the certificate is released automatically once the information is provided.

Update enrolment pricing on corporate invoices
Administrators can now edit line-item prices directly on a draft corporate invoice. The agreed price is what gets charged and is reflected in the enrolment's payment details, and voiding an invoice restores standard pricing.

Improvements

• Session alerts on the calendar's day view — such as a class being over capacity — now show their message inside the class block, so you can see what needs attention without hovering over each class.

• The session venue now appears on class blocks in both the week and day calendar views.

• Corporate bookings now appear directly on class blocks in the calendar's week view.

• Custom fields that a certificate template prints are now protected: they can no longer be deleted or disabled while a certificate design depends on them, so issued certificates never lose the details they display.

• When a delivery partner issues certificates from a sponsoring organisation's template, the sponsor's certificate fields are now collected automatically during the partner's enrolments.

• Searching certificate templates now matches a template's label as well as its name.

• Trainers now see the same clearly formatted booking label that administrators see in class enrolment lists.

• Units on certificates, and on the public certificate verification page, are now listed alphabetically by unit code.

• Class notes can now be up to 3,000 characters long.

• Questions in the quiz builder are now numbered, matching what students see, and renumber automatically when you reorder them.

• The public certificate verification page has been tidied up, and long unit names now display in full instead of being cut off.

• Course-level requirements are now labelled LLND — Language, Literacy, Numeracy and Digital Literacy — to reflect the digital literacy level they already include.

Bug fixes

• Students on courses with delayed-release modules now see their online learning progress measured against released content only, so finishing everything currently available shows as complete rather than stalling below 100% — and online learning prompts no longer appear before any content has been released.

• Transferring a student between two classes of the same course now correctly carries their online learning across.

• Session check-ins are no longer recorded against a cancelled enrolment when the student also holds an active one, and attendance controls are hidden for cancelled enrolments.

• The attendance switch now stays in step with the saved attendance record after a check-in.

• Students who skipped an optional detail during enrolment are no longer re-prompted for it immediately after payment — the notification banner still lets them provide it whenever they're ready.

• In filter dropdowns, selecting an option no longer also highlights a different option that happens to share the same name.

This update makes it safe to retire old classes and courses, makes it easier for organisations still completing their ASQA registration to setup RTOPilot, and brings your compliance reporting together in one place.

What's new

Archive classes and courses
Classes and courses can now be archived — hiding them from your lists, calendar, course listings and new enrolments while preserving every invoice, payment, certificate and record. When something can't be deleted because payment, certificate or booking history is attached, the delete option now explains why and offers archiving instead, and a "Show archived" toggle on the Courses page brings archived courses back into view. Classes without any of that history can now be deleted cleanly even when they have past enrolments, which previously blocked deletion entirely.

Get set up while you're still becoming an RTO
Organisations partway through ASQA registration can now sign up as "Registering to become an RTO" and build their whole delivery operation — including nationally recognised (VET) units and courses — before registration is granted. Once the RTO code arrives, adding it in settings unlocks USI verification, AVETMISS reporting, certificates and VET enrolments in one step; until then, public enrolment pages show VET courses as not yet open for enrolment.

Skip the LLND assessment per class
A class can now be set to skip the LLND assessment, so every enrolment for that class skips the step by default — and administrators can still opt an individual student back in when enrolling them.

Bug fixes

• Resolved an issue that could stop SCORM course content loading in the online learning portal.

• AVETMISS imports now reject a NAT file containing an impossible date of birth instead of silently converting it to a wrong date on the student's record.

• Confirmation emails for bulk enrolments are now sent as a single batch, resolving delivery failures that could occur when enrolling many students at once.

• Logging out now fully invalidates the session behind the scenes, so a logged-out session can no longer be quietly renewed.

• Reporting has been renamed ‘Compliance’ and will be the new home for upcoming Compliance-focused features.

Admin settings have been redesigned from the ground up, sessions can now run past midnight, and RTOPilot now helps you stay ahead of annual compliance deadlines.

What's new

A reorganised settings area
Admin settings now use a grouped sidebar — Organisation, Enrolments, Finance, Compliance & access, and Developers — so related settings live together and each one has a clear home.

Compliance deadline reminders
RTOPilot now reminds administrators ahead of key annual reporting deadlines — AVETMISS Total VET Activity (NCVER) and ASQA Quality Indicators — with links to official guidance and the option to mark each task as done for the year.

Per-booking certificate withholding
Whether certificates are withheld until payment is now controlled on each corporate booking, rather than by a single organisation-wide setting. Existing bookings keep the behaviour of your current organisation setting.

Sessions that run past midnight
Sessions can now end on the following day. Session forms include an End Date, the admin calendar's day and week views carry overnight sessions into the next day with a clear indicator, and the end date is shown to administrators and students wherever session times appear — including email notifications.

Direct profile edits for consenting students
When a student has ticked "Allow my training organisation to update my profile details on my behalf", administrators can now edit those details directly in the Edit Student dialog — no more waiting for the student to approve each change by email. Students who haven't granted permission keep the existing approval flow.

Improvements

• The onboarding units step and the Units page now include a short explainer of how units, courses and classes relate, so new administrators can see why the units they add matter later.

• The enrolment checkout's browser tab now shows your organisation's square icon rather than a squashed logo.

• The phone number field on the enrolment form is no longer cramped, and fields now show example values as placeholders.

Bug fixes

• The onboarding checklist can now be dismissed once every step is complete.

• Certificate and wallet card downloads no longer arrive empty or fail silently in Safari, including on iPhone and iPad.

• Edit and delete controls now stay reachable for outcomes with very long names.

This release gives administrators a much clearer window into student learning progress — full LMS results, quiz marking and a printable results summary — plus a new course preview and more flexible question wording for course builders.

What's new

Full LMS results on the enrolment page
Administrators can now see a student's complete LMS progress from the enrolment page — a module-by-module breakdown showing which modules are not started, in progress or complete, with a drill-down into each module's quiz attempts and question-by-question answers.

Review and mark quiz attempts
Administrators can now open a student's course view, see their activity completion, and review individual quiz attempts — adjusting whether an answer is marked correct and leaving written feedback on responses.

Download a student's results as a PDF
A student's enrolment results can now be downloaded as a PDF from the Results card on the enrolment page, including the full LMS quiz breakdown.

Preview courses as a student
Course builders can preview a whole course or a single module as a student would see it — including answering quizzes, simulating delayed-release modules and resetting preview progress to start over.

Yes/No wording for True/False questions
True/False quiz questions can now be presented as Yes/No instead. Pick the wording per question in the course builder — answers are stored the same way, so you can change it at any time.

This release centres on a major overhaul of the class calendar, alongside a round of improvements across enrolment, comments and certificates.

What's new

Redesigned Class Calendar

The calendar has been rebuilt to make planning and running classes faster. A new day view gives you a closer look at a single day, and opening a class shows its details in a drawer with a week strip, so you can move between days easily.

A new scheduling mode lets administrators stage session and trainer changes before applying them in one go and classes with a completed checklist are greyed out so you can see at a glance what still needs attention.

Comment roll-ups and ‘@’ mentions

Related comments on a record are now grouped into collapsible roll-ups with chips showing where each comment came from. Admins can also ‘@’ mention a student in class comments — the mention becomes a chip linking straight to their enrolment.

Wallet cards for historical certificates

Wallet card downloads are no longer limited to standard certificates — historical certificates can now be downloaded as wallet cards too.

Direct camera option for image uploads

On photo-only fields (such as licence photos), students on a mobile device now go straight to their camera rather than a file picker, making it quicker to capture and upload the required photo.

Create straight from empty tables

Empty tables across the admin portal now offer the page's create action, so you can add your first record right where you'd expect to find it.

Improvements

• The dashboard no longer flags failed LLN assessments for students who finished their training more than a week ago, and LLN flags now only apply to accredited (VET) enrolments — keeping the list focused on students who still need support.

• The Multiple Class Builder now supports classes running across up to 10 consecutive days, up from 7.

• Course descriptions can now be up to 3,000 characters long.

• The enrolment form now reveals the confirm-email field once a student starts typing their email address, keeping the form shorter until it's needed.

• Organisation icon uploads are now checked against clear size limits, with the guidance shown up front.

• The certificate theme editor's live preview no longer rebuilds on every keystroke, making editing feel smoother.

Bug fixes

• Suburb postcode lookups no longer overwrite a valid postcode you've entered, are skipped for overseas addresses, and a lookup outage no longer blocks saving a student's address.

• Classes running past midnight now display correctly on the calendar.

• The Provisional badge on a student's record now only shows when the student hasn't yet claimed their own RTOPilot account.

• CSV exports now neutralise spreadsheet formula content in cell values, protecting your data when exports are opened in Excel or Google Sheets.

This release brings a set of major new capabilities across enrolment, billing and compliance, alongside a wave of improvements to the enrolment experience, course pages and the learning environment.

What's new

Online-Only Courses
Administrators can now create self-paced, unscheduled courses that have no fixed timetable. Students enrol and begin any time, completing the course online at their own pace — with the option of unlimited places so there's no cap on how many people can enrol.

Certificates can automatically be issued for students that complete their assigned learning modules.

Bulk Enrolment for Coordinators
Coordinators managing a corporate booking can now enrol several students at once through a new guided "Enrol Students" flow - choosing the class, adding each student's details, selecting any add-ons, and reviewing everything before enrolling the whole group in one pass.

Certificate Sharing
Students can now share an issued certificate straight from their portal — copy a verification link, add it to their LinkedIn profile, post it to their LinkedIn feed, or use their device's native share options.

USI Exemptions for Offshore Clients
Administrators and Coordinators can now mark an enrolment as USI-exempt for international offshore (INTOFF) clients. Exempt enrolments skip the USI requirement, can be issued an accredited certificate without a USI, and report the correct exemption code in AVETMISS exports.

Improvements

• More reliable SCORM playback — SCORM content that opens in a pop-out tab now saves progress and completions reliably, backed by a new full-screen player, so student progress is no longer lost when a browser backgrounds the original tab.

• Setting a deposit on a class is now clearer, with a dedicated deposit control and validation that prevents invalid amounts (fixed-price classes correctly can't carry a deposit). A $0 deposit lets a student enrol without an upfront payment.

• Coordinators and Administrators can now add optional add-ons to enrolments on invoiced corporate bookings, not just self-service enrolments.

• When creating multiple classes, Administrators can apply one class's changes across every selected class at once, and publish them all from a single "Publish All" control on the review step.

• The share and embed modals for enrolment and course pages have been widened and decluttered, with one-click copy buttons and customisation tucked into an optional panel.

• Course images now show a loading placeholder and fall back gracefully when an image can't load, with a tidier, better-aligned card layout.

• The student learning view now has a collapsible module navigator on desktop, giving activity content more room and remembering whether you keep it open or collapsed.

Bug fixes

• Enrolling through a corporate booking link for a course that isn't part of that booking now shows a clear message naming the course and how to resolve it, instead of a generic error.

• Course embeds now stay correctly sized at narrow widths and when only a single course is shown.

• Restored the side-by-side live preview in the class share modal.

• Terms and privacy links in the group booking flow no longer scroll the page or trigger an unsaved-changes warning.

• Various alignment and layout fixes across the enrolment pages.